1. General Provisions
a) Registration form,
b) User manual,
"Plan" – a prepaid right to use the Car with the Rates for the selected Plan set on the basis of an additional agreement for a fixed term, 6, 12 or 24 months.
"Car" – means a vehicle that is owned or leased by GoGet.pl, including all moving parts belonging to the vehicle.
"Authorization hold on debit card" – is blocked funds calculated in accordance with the Price List for the benefit of future charges to GoGet.pl. Charges include: deposit and the amount for the reserved hours / days and the amount for the estimated number of kilometers stated during the reservation.
"Bonus" – a one-time amount granted by GoGet.pl for User according to established separate rules. The bonus can be granted for registering, for recommending a new user or for any other freely defined action. The bonus will be added to the balance in User’s account and cannot be paid out by User.
"Rates" – means the current list of basic fees for using the services of GoGet.pl with additional fees and contractual fines. The current Rates is available on the website www.goget.pl.
"Deposit" – is the amount paid by User at the rate defined in the Rates as a Securing receivables to GoGet.pl and associated with Plan. The deposit is paid for a defined period of time in accordance with Plan period, 6, 12 or 24 months. The deposit is returned in full at the end of the contract if no liabilities towards GoGet.pl. If there are liabilities to GoGet.pl this amount will be refunded reduced by value of these liabilities.
The value of the deposit is the minimum value in User account to let User make a reservation. If the User's account balance falls below the Deposit, it means a User cannot make any reservation until replenish the Deposit to the value required. The deposit may be paid out during the Plan period and this results in no possibility to make a reservation.
"Additional driver" – means an additional driver of the vehicle, which was added by User and is authorized to use Cars. User is responsible for an additional driver.
"GoGet.pl" – means an entity providing rental services and car sharing service, which is owned by GoGet.pl car sharing Sp. z o.o. [Ltd.] based in Wrocław, postal code 50-537, Pieszycka 17 Street, registered in the National Court Register in the District Court for Wrocław, VI Commercial Department No. 0000522312, NIP PL 899 275 71 69, REGON 022493801.
„Infoline” – means phone contact with GoGet.pl employees during working hours 7:00 - 22:00 or in emergencies round the clock seven days a week. The cost of calls to the infoline by the operator rate. Calls are recorded. Infoline is available in Polish and English. This infoline number 801 011 067 is for calls from landlines in the country and +48 71 724 21 24 is for calls from landline, cellular and mobile incoming calls from abroad.
"Fuel Card" – means the chip card, which belongs to GoGet.pl and is used to refuel Cars. Fuel card is owned by external company and can be used only at designated stations. List of stations is located in the User manual. Fuel card can be used only for Car belonging to GoGet.pl and only during Reservation.
"Member Card" – means a proximity card that is used to open and close the Car and is belonging to one person, to User or to Additional driver. The card can also be used by Additional driver with the knowledge and consent of the user. The card is owned by GoGet.pl and User is obliged to notification of loss or theft of the card. Next card issue may be charged extra.
"Deposit temporary" – this is the amount of money pledged as Securing for in the event of breach of contract by User at the rate defined in the Rates. The deposit temporary is refundable and shall be paid at the time of making a reservation and refunded to User at the moment of the Settlement.
"Map" – is an interactive map available at website www.goget.pl, which is used as information about the location of Cars, Pods and Zones. Using Map is free.
"Place of return" – a place where the Car can be left after finishing Reservation. The place of return can be any parking space for motor vehicles within the Zone. Rules of using of such places within roads determines the Highway Code. The place of return might be also a pod within the Zone or designated parking space outside the Zone (if User travel to another city in Poland, there are places of return outside the Zone).
"Operator of payment" – is an external company that mediates payments between User and GoGet.pl. Operators of payment are:
a) Settlement Center PayPal - website functioning at paypal.com, administrated by the company PayPal Inc., based in San Jose (California 95131, US), 2211 North First Street.
b) DotPay Settlement Center - website functioning at dotpay.pl, administrated by the company under the name Dotpay based in Kraków (30-552), ul. Wielicka 72, registered under KRS number 0000296790, the registry records kept by the District Court for Krakow - Śródmieście in Krakow, XI Commercial Division of the National Court Register, which has share capital by the amount of 4 000 000 PLN.
c) Settlement Center Allegro - Website functioning at payu.pl, administered by the company under the name Allegro SA with its seat in Poznan (60-166), ul. Grunwald 182, registered under KRS number 0000274399, the registry records kept by the District Court for Poznań - Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register, having its share capital by the amount of 4 000 000 PLN.
"Prepayment" – means a positive balance in User account, on which are funds deposited by User "from above", in the form of a prepayment or added by GoGet.pl within the Bonus or charges from GoGet.pl to User. Funds on User’s account are available for the services provided by GoGet.pl. Funds can be paid out at any time by User, except the value of the granted Bonus.
"Pod" – means a designated parking space, or the entire parking lot where cars are parked. User can pick up the Car and leave it on the Pod. List of Pods is on the Map, the website www.goget.pl and in the User manual.
"Registration" – means properly filled out the registration form on the website and send it to the System or fill in the form in hard copy in the office.
"Settlement" – is a settlement of payment made at the time of Reservation along with an optional lock on the credit card or deposit temporary paid, and the final cost of Reservation. Charges which are settled are: cost for reserved hours/days, number of kilometers which have been done and/or any additional fees and contractual fines.
"Zone" – zone is a geographical area specified on the Map. In Zone there are Cars which are available to get. Zone defines an area in which the Car may be also left after Reservation is finished. Under the "free zone center" Cars can be left without an additional fee for return. In the "off-center paid zone" User may be charged additional fees for returning the Car.
„System” – a set of cooperating devices and software that provides processing and storage, as well as sending and receiving data via telecommunications networks by using appropriate for the type of network, terminal equipment within the meaning of the Act of 16 July 2004. - telecommunications Law (Dz. U. of 2014. No. 0, pos. 243, as amended. d.) . The system was designed to handle Reservation and processing of mutual information between User and GoGet.pl.
„Damage” – is any kind of damage on the object belonging to GoGet.pl or to the third party where User is responsible for the creation of this damage. User is responsible for material damages according to type of Insurance, which have been covered at the time of the damage.
3. Conditions for participation in GoGet.pl car sharing
3.1. User can be a person who:
a) is at least 18 years of age,
b) has a valid driving license (in the case of a foreigner - a valid international driving license),
c) has a credit/debit card or has funds on the account in the amount sufficient to cover Deposit or Deposit temporary and any fees for using the Car,
3.2. User may also be a legal person or an organizational unit without legal personality on whose behalf the agreement contains a person meets the requirements set out in point. 3.1.
3.3. Requirements set out in point 3.1. are valid for the entire period of the Reservation. If there is some non-compliance with requirements referred in point 3.1., GoGet.pl will be entitled to terminate the Contract with immediate effect.
3.4. The Car can be driven only by a person fulfilling the requirements set out in point. 3.1. The Car cannot be subleased or transferred to another person for use without the prior written consent of GoGet.pl. The Car cannot be given to not registered person in the System as an Additional driver.
3.5. GoGet.pl reserves the right to change the requirements set out in point. 3. due to the requirements of the insurance company which provides insurance.
4. User active and User suspended
4.1. Active User is a person or a legal person who registered in the System and successfully passed the verification.
4.2. User active becomes User suspended at the time when:
b) does not pay the amount due for GoGet.pl,
c) report the resignation from services provided by GoGet.pl.
4.3. User suspended cannot make a Reservation.
4.4. User suspended may obtain the status of User active after paying receivables towards GoGet.pl and/or on the basis of a decision GoGet.pl.
5. Unverified User
5.1. Unverified User is a newly registered person or legal person who filled out a registration form.
5.2. Unverified User goes through the verification of given personal data and the authenticity of driving license. Positive verification automatically means changing the status for User active. Negative verification means maintaining the status as the unverified User until the data is completed by User.
5.3. Unverified User cannot make a Reservation.
5.4. Verification can last for any period of time.
5.5. Any change of personal data by User means change the status for unverified User and re-verification of the data provided.
6. Additional driver
6.1. You can register Additional driver to your account if he is at least 18 years old and he has a document confirming possession the right to drive a vehicle mentioned in point 3.1.b.
6.2. Additional drivers can be added only by User with a Plan.
6.3. User is responsible legally and financially for registered Additional friver.
6.4. If User removes Additional driver, there must be mail notification or fill out a form on the website www.goget.pl.
7.1. The Car must be booked before each use by making a reservation using the System or via the Infoline.
7.2. Reservation begins every 15 minutes and lasts for at least 60 minutes.
7.3. Reservation in the range from 13 up to 24 hours costs as Reservation per day.
7.4. Reservation longer than 24 hours costs as per day plus the cost of hours above 24 hours. (Reservation for example: 27h is the cost of one day plus 3h).
7.5. The maximum time of one reservation is 7 days.
8. Canceling or make changes in the Reservation
8.1. If User wishes to cancel the Reservation within an hour of making the Reservation or make changes in the Reservation (transfer/extension or shortening), an additional fee will not be charged.
8.2. If User wishes to cancel completely the Reservation, an additional fee may be charged according to the Rates.
9. Change the reserved Car
9.1. User can change the Car within the same Reservation on the Car of the same value or lower without any additional fees.
9.2. In the case of changing the Car, which has required a higher Deposit than the Car already booked, will be necessary to cancel existing Reservation and make a new one. Additional fee may be charged according to the Rates.
10. The extension and shortening Reservation
10.1. Reservation can be extended.
10.2. Extension of the Reservation on the Car that have not been pre-booked by another User is possible. In this case User will not be charged any additional fee.
10.3. Extension of the Reservation on the Car that have been reserved by another User is possible, but in this case, User may be charged an additional fee according to the Rates.
10.4. With the start of Reservation, there is no option for shortening, even if the Car is not going to be used.
11. Reservation unsuccessful
11.1. Reservation can be canceled due to reasons beyond the control of User and GoGet.pl, eg. due to lack of air in a wheel, break into vehicle, extreme weather conditions, accident or other circumstances prevent the use of the Car.
11.2. In the case of cancellation for reasons specified in point 11.1., User will not be charged any fees from the Reservation.
11.3. In the case where User could not complete the Reservation for independent reasons, specified in point 11.1., GoGet.pl will do everything what is possible to provide User with the Replacement car and the Settlement will take place according to a new Reservation.
12. Reservation delayed
12.1. User can start the Reservation later or not at all due to another User who is late with return the Car or extended the Reservation. In this case GoGet.pl will do everything what is possible to provide User with the Replacement car and the Settlement will take place according to a new Reservation.
12.2. In the situations specified in point 12.1., User will receive a bonus in the amount determined by case basis, which will be included in the Settlement.
RIGHTS AND OBLIGATIONS OF PARTIES
13. Integrity of the Car
13.1. Under no circumstances, User cannot permanently take out the following items:
a) the keys, except stops during Reservation,
b) registration certificate,
c) insurance policy,
d) fuel card,
e) fire extinguishers, first aid kits, warning triangle, cables to the battery, jack and wrenches,
f) User Manual, an accident form.
14. Safety and Car review before using
14.1. Before using and return the Car, User or Additional driver is responsible for reviewing the Car for safety.
14.2. The car review involves seeing the Car around to see if there are any contraindications to start driving, as the lack of air in the wheels, struck glass and other defects that prevent safe driving.
14.3. User is obliged to inform the GoGet.pl through the Infoline or fill out a special form on the website www.goget.pl in the 'Notes to the car', if stated contraindications to drive the Car.
14.4. Before use the Car, User should check the glove compartment if there are following items:
a) the keys,
b) insurance policy,
c) registration certificate,
d) fuel card,
e) User Manual, an accident form.
14.5. In case of lack any of the above mentioned items, please contact GoGet.pl.
14.6. User cannot drive the Car, if the keys, insurance or registration certificate is missing.
14.7. If there is no keys and/or registration certificate and/or insurance, Reservation will be canceled and User will not be charged. In this case, GoGet.pl will do everything what is possible to provide User the other Car or provide the missing items.
14.8. If User has got comments to the Car, he can submit his comments by the System by adding any comments along with photos.
15. Document of authorization for driving
15.1. When using the Car, User must have a valid document entitles to drive the vehicle.
15.2. The right to use the Car is subject to possession of a valid document entitles to drive the vehicle.
15.3. If the document authorizing to drive the vehicle is suspended, withdrawn or terminated, for whatever reason, the right to use the Car will terminate immediately.
15.4. User is obliged to inform GoGet.pl immediately of any suspension, expiry or revocation of driving license which automatically results in a transition in the status of the User suspended, unless they are registered additional drivers.
16. Driving the Car and behavior in it
16.1. User agrees to drive the Car carefully.
16.2. User agrees to return the Car clean inside and report any disorder found in the Car at the beginning of Reservation, and the proper securing Car against theft.
16.3. User is responsible for any damage that will result from careless driving.
16.4. User is responsible for complying the following rules:
a) Children under 12 years old must be in a child seat in the rear seat. Use a child safety seat appropriate for the age and size.
b) Smoking in the Car is prohibited.
c) The animals are accepted as long as User will ensure that the Car is properly protected against animal fur and User will use a container to transport animals. User is responsible for cleaning the Car if the animal was not locked in the container. Violation of cleanliness may result in charging an additional fee according to the Rates.
16.5. The Car cannot:
a) Take a part in any race or competition.
b) Be used for illegal purposes or committing a crime.
c) Be run by User who is under the influence of any narcotic substance.
d) Be used to tow another vehicle.
e) Be used for transporting materials above the permissible load.
16.6. The Car cannot drive into car repair shops, service stations or other service providers repair of cars for more than an hour of time under the threat of loss Deposit temporary or Deposit.
17. The correct Car return
17.1. User is obliged to properly return the Car before the end of Reservation.
17.2. The correct Car return means:
a) Parking the Car at one of Pod or within the Zone or at the Place of return outside the zone.
b) Closure the Car using the Member Card or by the System (closing both doors and windows).
c) Check if the Car have all the documents that were inside the Car at the time of pick up (license plate, registration certificate, insurance policy, the keys).
d) Ensuring that the Car interior is cleaned up.
e) Ensuring that the fuel tank is refueled in at least a quarter.
f) Safe removal of the keys from the ignition and put them in the glove compartment along with the rest of the documents.
17.3. If the Car is not properly returned because of one of the above reasons, may incur an additional fee according to the Rates depending on what point has not been met.
18. Car return with delay
18.1. User is obliged to return the Car before the end of Reservation correctly (see section 17).
18.2. In the case Car return with delay, may incur additional fees according to the Rates.
18.3. Car which was not returned more than 2 hours from the end of Reservation and User did not notify GoGet.pl about return the Car with delay is treated as stolen and will be taken immediate measures to recover Car (see section 19).
19. Failure to return the Car on time
19.1. If User do not return the Car within two hours of the end of Reservation and fails to notify GoGet.pl about extension, GoGet.pl will try to contact with User and with "contact person in case of an emergency" three times by phone.
19.2. If there is no possibility to contact with User and User did not inform in advance about the possibility of finding himself in an area where there is no signal, the Car will be reported to the police as a "stolen" and will be taken the intervention of the security company to recover the Car.
19.3. In the case described in the above section Securing shall be forfeited in full to GoGet.pl.
20. Fuel and rules on the reimbursement of costs for fuel
20.1. User is obliged to replenish the fuel tank when drops below half during the trip.
20.2. There is the Fuel card in every Car to refuel gas at GoGet.pl expense.
20.3. In the case where User will have to refuel at a gas station where Fuel card is not supported, reimbursement for fuel will take place at the Settlement.
20.4. Basis for reimbursement for purchased fuel is a VAT invoice issued on GoGet.pl and left in the Car after finishing Reservation or send to GoGet.pl.
20.5. The amount of the invoice will be deducted from the bill and settled together with the payment.
21. Taking care of Car
21.1. User responsibility is care about the Car, replacement bulbs burned during using and complement fluids and use proper fuel.
21.2. If User used the wrong fuel and caused the damage, User would be charged the cost of repair up to the amount of Securing.
22.1. GoGet.pl provides regular Car washing and cleaning.
22.2. User is responsible for keeping order and cleanliness while using the Car.
22.3. In the case of return an unclean Car, User may be charged an additional fee according to the Rates.
23. Maintenance & repair services
23.1. GoGet.pl takes care of regular maintenance all the Cars, ie. checks the oil level and other functional fluids and operating items (eg. bulbs, wipers, etc.).
23.2. If during using the Car, liquids (eg. a windshield wiper) will runs out, User can complete this liquid on his own and the cost will be settled at the end of Reservation when is provided a VAT invoice for purchased product.
23.3. Single limit of reimbursement for expenditure is 12 PLN gross.
23.4. This rule also applies to other exchangeable elements, for example, bulbs
23.5. In the case of activating one of indicators on the dashboard, User is obligated to immediately notify GoGet.pl. Failure to do so may result in liability for any damage to the Car.
24. Car breakdown
24.1. In case of Car breakdown, section 25.1 applies.
24.2. In case of Car breakdown from User fault, GoGet.pl will do everything what is possible to provide Replacement car and User will be charged a transportation cost from Wroclaw according to the rate 2zł/km and may be charged an additional fee according to the Rates for arrival GoGet.pl employees.
24.3. In case of Car breakdown from User fault outside the country GoGet.pl will do everything what is possible to provide Replacement car and User will be charged a transportation cost from Wroclaw according to the rate 1,5zł/km and provide a Replacement car and charged a transportation cost by the rate 1zł/km and may be charged an additional fee according to the Rates for arrival GoGet.pl employees.
25. Replacement car in case of Car breakdown
25.1. GoGet.pl will do everything what is possible to provide Replacement car in case of Car breakdown without additional fees, on condition that the cause of breakdown was not User fault.
25.2. In the case where Replacement car is a lower standard, the amount of fees is reduced accordingly.
25.3. Providing Replacement car will not happen in case of even one of the following events:
a) lack of registration document,
b) lack of insurance,
c) losing keys,
d) lack of registration plate.
26. Requested pickup location of the Car
26.1. Service called requested pickup location of the Car means set reserved the Car on the selected Pod or to the address indicated by User.
26.2. Requested pickup location of the Car can be made if Reservation begins at the earliest in three hours from the moment of reservation from 7 AM to 7 PM, or if Reservation begins at the earliest twelve hours for all other work hours. (eg. Reservation made at 8 AM which begins at the earliest at 11 AM or Reservation made at 9 PM and at the earliest begins at 8 AM the next day).
26.3. If requested pickup location of the Car is not be possible on chosen hour, GoGet.pl will contact immediately with User in order to propose another solution.
26.4. Cost of requested pickup location of the Car is included in the Rates and depends on the location.
26.5. If User cancel Reservation, when the Car has already been set on requested pickup location, User may be charged an additional fee according to the Rates.
26.6. To make such a Reservation with requested pickup location of the Car, please call the Infoline.
27. Additional equipment - extras
27.1. Car can be additionally equipped with one of the following equipment:
a) Child safety seat 0-9kg,
b) Child safety seat ISOFIX 9-18kg,
c) Child safety seat ISOFIX 15-36kg,
d) Booster seat,
e) Snow chains,
f) Roof rack - BOX,
g) Portable fridge,
i) GPS navigation.
27.2. If User selects additional equipment at the time of making a Reservation, GoGet.pl will complement the Car with additional equipment, if Reservation starts at the earliest in three hours from the moment of Reservation from 7 AM to 7 PM, or if Reservation starts at the earliest twelve hours for all other work hours. (eg. Reservation made at 8 AM which begins at the earliest at 11 AM or Reservation made at 9 PM and at the earliest begins at 8 AM the next day).
27.3. If supplement with additional equipment will not be possible, GoGet.pl will contact immediately with User in order to propose another solution.
27.4. Cost of additional equipment is indicated in the Rates. An additional fee is charged once per reservation, regardless of the length of time Reservation.
INSURANCE AND LIABILITY
28. Car insurance
28.2. User is obliged to acquaint with the provisions of the insurance policy, the general conditions of insurance contracts and changes in the general conditions of insurance contracts and must comply with conditions provisions, and in the case of driving the Car by Additional driver, User must instruct Additional driver about obligations from above-mentioned documents under pain of liability for damage caused.
28.3. The content of the current general terms and conditions of the insurance contract is available on the website, on the 'Insurance' tab.
28.4. Car can be insured Civil Liability in foreign traffic (ie. Green Card). This insurance may be issued after selecting 'Permission to go abroad' at the time of making a reservation and after paid an additional fee.
29. Accident insurance
29.1. User and Additional driver and passengers are covered by accident insurance to a minimum sum of 10,000.00 zł. The sum insured may vary depending on Car.
29.2. Insurance agreement is concluded at the moment of Reservation and is valid for the duration of Reservation.
29.3. In the event of an accident or other unfortunate event, GoGet.pl provides accident insurance contract and will do anything to help injured User in obtaining compensation.
29.4. User can insure themselves for a higher amount for an additional fee as determined individually. To make it happen, please contact GoGet.pl.
29.5. General Conditions of accident insurance can be found on the website, on the 'Insurance' tab and are included in the documents of the Car.
30. The scope of insurance in the basic package and exclusions of liability for damages
30.1. User is covered by Insurance in this package, ie. cannot be held financial responsibility for the following events:
a) road collision caused by third party,
d) act of vandalism.
30.2. Comments for User that must be met in order not to bear the financial responsibility within the basic package:
a) damage was not caused by the intentional actions,
b) damage is not created while driving under the influence of alcohol or intoxicated, after using drugs or psychotropic substances, and / or without a valid license,
c) damage has not occurred as a result of exceeding the speed limit by at least 30 km per hour or in the event of committing another serious violation of traffic rules (insurer reserves the participation of self-insured - franchise or comes to the total exclusion of the insurer's liability for damage),
d) User did not escape from the accident site,
f) damage has not occurred as a result of negligence of User (eg. not properly secured the Car, leaving open Car without supervision, etc.),
g) User will notify about a road collision, theft, fire, vandalism within 24 hours including required documents (form accident, the statement perpetrator, etc.),
h) in the event of road collision user send complete information about the event, ie. completed and signed an accident form, information on events, the data perpetrator, data of witnesses, if they are within 24 hours of the event.
30.3. User is not covered by Insurance in this package, ie. will be held financial responsibility for the following events:
a) road collision caused by User or together by User and third party
b) damage to tires, rims, interior, headlights, windows, exterior,
d) damage to the clutch and gearbox,
e) financial losses due to downtime because of repairs,
f) the costs of tow trucks.
31. The scope of insurance in the extended package and exclusions of liability for damages
31.1. User is covered by Insurance in this package, ie. cannot be held financial responsibility for the following events:
a) road collision caused by User or a third party,
d) act of vandalism,
e) damage to tires, rims, interior, headlights, windows, exterior,
g) damage to the clutch and gearbox,
h) financial losses due to downtime because of repairs,
i) the costs of tow trucks.
31.2. Comments for User that must be met in order not to bear the financial responsibility within the extended package:
a) damage is not created while driving under the influence of alcohol or intoxicated, after using drugs or psychotropic substances, and / or without a valid license,
b) User did not escape from the accident site,
d) damage has not occurred as a result of negligence of User (eg. not properly secured the Car, leaving open Car without supervision, etc.),
e) User will notify about a road collision, theft, fire, vandalism within 24 hours including required documents (form accident, the statement perpetrator, etc.),
f) in the event of road collision User send complete information about the event, ie. completed and signed an accident form, information on events, the data perpetrator, data of witnesses, if they are within 24 hours of the event.
32.1. User is responsible for damages caused on Car or damages to third parties at the time of Reservation, which also include damage such as damage to windows, tires and upholstery. This also applies to other parts of the rented Car, when the damage is a result from User willful actions or from Additional driver, negligence, off-road driving, overloading the vehicle, or break the law and traffic regulations.
32.2. Any resulting damage must be reported to GoGet.pl.
32.3. User will be responsible for damages, if:
a) There is any loss or damage on Car or on the thing of a third party, or/and
b) There are any statements of third parties against User or GoGet.pl or Car was driven by an unauthorized driver, which is not covered by the insurance policy and caused damage.
32.4. User is responsible financially up to the amount of Securing.
32.5. In the case of damage caused by User fault, contractual fee can be charged according to the Rates.
32.6. In the event of total loss GoGet.pl reserves the right to claim compensation from User in court.
32.7. Damage will be billed according to actual costs of repair.
32.8. If the cost of repair will be less than the value of Securing, the rest of Securing will be refunded to User.
32.9. It is allowed to repair the damage by User on his own with the permission of GoGet.pl as part of the ongoing Reservation. If an employee finds that the damage has been removed and the value of Car is not detract, GoGet.pl will return the entire Securing as if no damage was taking place.
32.10. The costs related with the repair come from the valuation made by Authorised Service Station.
33. Damage, accident, Car theft - procedure to deal
33.1 In the event of damage to the vehicle, accident, Car theft, Car damage due to burglary or other criminal act, loss of keys to the vehicle User shall immediately report this fact to GoGet.pl, by contacting the Infoline and conduct according to instructions received, including call the police immediately.
33.2 Submissions of damage to the insurance company indicated in the policy shall be done by GoGet.pl.
33.3 In the event of an accident or a traffic collision User is required to complete the accident form (located in the glove compartment) with giving all the required information on the event participants with a description of the accident and damages.
33.4 User is obliged to secure possible evidence from all available witnesses.
33.5 If it is necessary for GoGet.pl staff to arrive at the place of accident, User may be charged an additional fee if the event was created by the fault of User.
34. User responsibility for violation of traffic regulations
GoGet.pl is not responsible for violation by User or Additional driver of traffic regulations. GoGet.pl is not responsible for any charges, payments, fines, penalties incurred in connection with the use of the vehicle by User. User is obliged to pay these fines, fees, mandates, fines and penalties and to submit relevant evidence or explanations.
35. Things left in the Car
GoGet.pl is not responsible for belongings left and transported in the Car by User and third parties.
36. Lock wheels and towed Car
36.1. If the Car was towed away or blocked on the wheel for illegal parking during Reservation, User is responsible for getting back the Car and agree to pay all costs arising from this incident plus an additional fee according to the Rates.
36.2. If User did not get back the Car or leave the Car blocked on the wheel, GoGet.pl would deduct from Securing costs arising from this incident, plus an additional fee according to the Rates.
37. Emergency driver in case of accident
37.1. Unregistered users are not permitted to drive the Car.
37.2. In urgent cases where the life or safety of User or another person is in danger or User cannot drive because of the reasons beyond his control, it is possible to drive the Car by an unregistered user under the following conditions:
a) User will contact with GoGet.pl and obtain a permit for a non-registered user.
b) User check whether emergency driver has a valid driving license.
c) User will ensure that emergency driver is capable of driving and not under the influence of any intoxicating substances.
d) User will be a passenger of Car.
37.3. User is responsible for all fees, costs or damages arising during driving the Car by emergency driver.
37.4. Failure to comply with these conditions is the basis for the suspension of User and charge a contractual fine for permit an unauthorized person drive the Car.
38. User under 23 years of age
38.1. Each User who at the time of making a Reservation had not finished a 23 year old is obliged to buy Insurance in extended package.
38.2. When User under 23 years of age is registered in System, GoGet.pl will notify electronically of the necessity of buying Insurance in extended package.
38.3. Lack of purchase the Insurance in extended package by User under 23 years of age may result in a deduction entirely Securing at the moment of any damage.
38.4. User under 23 years of age, who did not buy Insurance in the extended package cannot demand the return of Securing when there was a damage.
TERMS OF PAYMENT AND SETTLEMENT
User is responsible for any charges arising from using the Car, also charged caused by Additional driver.
40. Payment terms
40.1. Registered User agrees to abide by the current Rates and the cancellation rules of Reservation and agree to pay for the use according to the bill issued by GoGet.pl.
40.2. User is also required to pay all fines and penalties issued during the time of Reservation, regardless of who was driving the Car.
40.3. GoGet.pl bills after Reservation is finished within 12 hours.
40.4. The bill is not an accounting document. The bill serves only as an information between User and GoGet.pl.
40.5. After the bill is done, User receives a notification email about the issued bill.
40.6. User can see all the bills online by logging into System.
40.7. Settlement of bill is done within 24 hours from the date and time of bill was issued.
40.8. For each bill there is VAT invoice to a company or individual.
40.9. VAT invoice is issued to the data provided by User in System.
40.10. User can set in System in preferences ability to send a collective invoice at the end of each month.
41. The principles of calculating mileage
41.1. After Reservation is finished, the Settlement takes place where is calculated final cost for the actual distance done based on GPS readings.
41.2. The amount of mileage based on GPS readings may differ from the amount shown on the odometer of the Car.
41.3. GoGet.pl reserves the right to charge a fee for mileage by 3% greater than the value obtained based on GPS readings.
41.4. Mileage is documented on the GPS map supplied by an external entity that deals with GPS monitoring. Map with the exact course of the route may be attached to each bill, if User set this option in the System preferences on www.goget.pl.
41.5. Map of the route is a confidential document and serves only to settlements with User and is not available to third parties unless User has committed a crime or offense from the Criminal Code and, therefore, the authorities officially will turn to GoGet.pl to issue such a Map.
42. Settlement rules for Users with credit/debit card
42.1. Credit card must be issued in the name and surname of the User.
42.2. At the time of making a reservation, User credit card is charged on the sum of amount of Deposit temporary and the amount for the booked time and the estimated cost for number of kilometers indicated at the time of making a Reservation.
42.3. In case of failure of charge a credit card (eg. card is rejected or lack of sufficient resources), Reservation is not going to happen.
42.4. Each reservation must be settled before new Reservation, unless User agrees to be charged again Deposit temporary, then both reservations will be settled independently.
42.5. Section 42.4. does not apply to User with a Plan.
43. Settlement rules for Users who do not have a credit card/debit card
43.1. User must have a bank account or an account with online payment system (Allegro / PayPal).
43.2. At the time of making a reservation, payment is made by Internet transfer. Payment is a sum of amount of Deposit temporary and the amount for the booked time and the estimated cost for number of kilometers indicated at the time of making a Reservation.
43.3. In case of failure of the execution of payment, Reservation is not going to happen.
43.4. Each reservation must be settled before new Reservation, unless User agrees to pay a Deposit temporary again, then both reservations will be settled independently.
43.5. Section 43.4. does not apply to User with a Plan.
43.6. Car can be reserved without payment at the time of making Reservation if User account has amount of money corresponding to the amount for Reservation which was already made.
44. Money back or credit card unregistering from the System
44.1. Each return of money which was paid into an account in GoGet.pl under the Prepayment, Deposit or credit card deregistration will be done after informing GoGet.pl about intention to resign from services provided by GoGet.pl by sending messages electronically and after payment of all amounts owed to GoGet.pl within 14 days from the date of resignation.
44.2. Refund or deregistration a credit card can be made if User has the status of User active. If status is User suspended, refund or a credit card deregistration occurs within 60 days from the date of application and only when Status is back to User active.
45. Contractual fines
45.1. GoGet.pl reserves the right to charge a contractual fine for committing following offenses by User:
a) Driving the the Car by unauthorized person.
b) Not paying the ticket/fine.
d) Losing keys.
e) Lack of registration document, insurance, registration plate or registration sticker on the windshield.
f) Towing another vehicle.
g) Driving a Car aggressively.
h) Removing part of vehicle equipment or making other modifications.
i) Break the seals on the equipment in the Car.
j) Damage was caused by the fault of driver.
k) Lack of the Fuel Card.
l) Abuse with Fuel Card
45.2. Height of contractual fines is included in the Rates.
45.3. The contractual fine is deducted from Securing at the time of final Settlement.
46.1. GoGet.pl reserves the right to retain half of Deposit in the case of committing one of the following offenses:
a) User provided false information when registering or used the false documents.
b) User took advantage of loopholes in the System or made fraud on devices to reduce the cost for the use.
c) User used the Car without a valid license.
d) User used the Car under the influence of any intoxicating substances.
e) User did not inform the GoGet.pl about:
- Loss of driving license.
- Lack of funds to pay amounts owed to GoGet.pl.
47. Exclusion of liability
GoGet.pl is not liable for losses caused mechanical defects of Car and its equipment, nor responsible for items transported or left in the vehicle.
48. Personal details
48.1. User during Registration and in the period following thereafter provides his personal details to GoGet.pl.
49. Compliance with the road traffic regulations
User is obliged to follow traffic rules and other laws in force in Poland and in the country where currently use the Car.
50. Suspension or deletion User
GoGet.pl reserves the right to suspension and deletion any User without giving a reason with immediate effect. User will by notify about that by phone, mail or e-mail.
51. Resignation from services
51.1. Users may opt out from GoGet.pl services by sending email information about the resignation.
51.2. User resignation will be effective only if he has no amounts owed to GoGet.pl.
52. Severability of rules
53.3. Users will be notified in one of the following forms: posting on the website, by telephone, e-mail or through social media.
53.4. User is obliged to notify GoGet.pl about the change contact information.
54. Complaints and grievances
54.1. User has the right to lodge a complaint for services provided by GoGet.pl.
54.2. GoGet.pl has 30 calendar days to consider the complaint.
54.3. GoGet.pl will inform User of result of examination of complaint by e-mail (in case of a complaint notified in electronic form), or in writing by sending a letter to the return address (in case of a complaint notified in writing, including the address of the sender and sent by mail).
55. Applicable law and disputes